Frequently Asked Questions

bet117 requires identity verification (KYC) before you can make withdrawals. Accepted Philippine government-issued IDs include: PhilSys National ID, Passport, Driver's License, SSS/GSIS ID, PRC ID, Voter's ID, or Postal ID. You'll also need to submit a selfie holding your ID. KYC verification is typically completed within 24 hours. This process protects your account and ensures compliance with Philippine regulations.

No. bet117 strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses or winnings. If you've forgotten your login details, use the password reset function or contact our 24/7 live chat support team.

On the bet117 login page, click "Forgot Password?" and enter the email address or mobile number linked to your account. You'll receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. For security, choose a strong password that you don't use on other sites. If you don't receive the reset email, check your spam folder or contact our support team via live chat.

bet117 supports a wide range of payment methods popular with Filipino players: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, InstaPay, and PESONet. GCash and PayMaya deposits are processed instantly, making them the most popular choice among our players in Manila, Cebu, Davao, and across the Philippines. All transactions are processed in Philippine Peso (₱).

The minimum deposit at bet117 varies by payment method. For GCash and PayMaya, the minimum deposit is ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. There is no maximum deposit limit for verified accounts, though individual payment providers may have their own transaction limits. Deposits are credited to your bet117 account instantly for e-wallets and within 1–3 business days for bank transfers.

bet117 does not charge any fees for deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. All amounts credited to your bet117 account reflect the full amount you deposited, with no deductions on our end.

GCash and PayMaya deposits are usually instant. If your deposit hasn't appeared after 15 minutes, first check that the transaction was successful on your payment app. If the payment was deducted but not credited to your bet117 account, contact our 24/7 live chat support with your transaction reference number and the amount. Our team will investigate and resolve the issue promptly — usually within 1 hour.

To withdraw from bet117, log in to your account and navigate to the Cashier > Withdraw section. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. You must have completed KYC verification before your first withdrawal. Withdrawals to GCash and PayMaya are typically processed within 15–30 minutes. Bank transfers may take 1–3 business days.

The minimum withdrawal at bet117 is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum withdrawal limit for fully verified accounts. If you have an active bonus, please note that you may need to meet the wagering requirements before withdrawing bonus-related winnings. Check the bonus terms in your account for details.

Common reasons for withdrawal delays include: incomplete KYC verification, unmet wagering requirements on active bonuses, a pending security review for large withdrawals, or bank processing times. If your withdrawal has been pending for more than 24 hours, please contact our live chat support team with your withdrawal reference number. We aim to resolve all withdrawal queries within 2 hours.

Your welcome bonus is automatically credited to your bet117 account after you complete registration and make your first qualifying deposit. No promo code is required. The bonus amount and any applicable wagering requirements will be displayed in your account's Promotions section. Make sure to read the bonus terms carefully before depositing — wagering requirements, minimum odds, and eligible games all apply.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw bonus-related winnings. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets before the bonus converts to withdrawable cash. Progress is tracked in real time in your account dashboard. Different games contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less.

The bet117 Rewards programme lets you earn loyalty points every time you play real-money games on the platform. Points accumulate automatically and can be redeemed for bonus credits, free spins, or cashback. The more you play, the higher your loyalty tier — and higher tiers unlock better rewards, faster withdrawals, and dedicated account management. Visit the Rewards page for full details on how to earn and redeem your points.

bet117 offers over 1,200 games across multiple categories: online slots, live casino (baccarat, roulette, blackjack, poker), bingo, and sports betting including American football, NBA, PBA, UFC, boxing, and more. Our live casino features real Filipino-speaking dealers for an authentic experience. New games are added regularly, so there's always something fresh to try.

Yes. All bet117 slot and RNG-based games use certified Random Number Generator (RNG) technology, which ensures every spin, card deal, and dice roll is completely random and independent of previous results. Our games are sourced from reputable software providers whose RNG systems are regularly audited by independent testing laboratories. Live casino games are streamed in real time with professional dealers, providing full transparency.

Absolutely. bet117 is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The mobile site is fast, responsive, and designed for smooth gameplay even on slower mobile data connections. For the best experience, we recommend using a stable Wi-Fi or 4G/5G connection when playing live casino games.

bet117 uses 256-bit SSL encryption on all data transmissions between your device and our servers. Your personal information is stored securely and never sold to third parties. Financial transactions are processed through PCI-DSS compliant payment gateways. We also offer two-factor authentication (2FA) for an extra layer of account security. For full details, please review our Privacy Policy.

If you suspect your bet117 account has been accessed without your permission, change your password immediately and contact our 24/7 live chat support team. Our security team will lock your account, investigate the activity, and guide you through the recovery process. Never share your password or OTP codes with anyone — bet117 staff will never ask for your password.

The minimum legal age to play at bet117 in the Philippines is 21 years old, in accordance with PAGCOR regulations and Philippine law. We strictly enforce this requirement through mandatory KYC age verification. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. If you know of a minor attempting to access bet117, please report it to our support team right away.

Log in to your bet117 account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits, loss limits, and session time limits. Limits take effect immediately and can be lowered at any time. Increasing a limit requires a mandatory 7-day cooling-off period to ensure the change is a considered decision. These tools are free and always available to all bet117 players.

You can activate self-exclusion from your Account Settings > Responsible Gaming page. Choose a self-exclusion period of 3 months, 6 months, 1 year, or permanent exclusion. Once activated, you will be immediately locked out of your account and cannot log in or deposit during the exclusion period. Any remaining balance will be returned to you. For additional support, visit our Responsible Gaming page or contact our support team via live chat.

If you or someone you know is struggling with problem gambling, help is available. In the Philippines, you can reach out to the National Council for Mental Health (NCMH), Gamblers Anonymous Philippines chapters in Metro Manila, Cebu, and Davao, or contact PAGCOR's responsible gaming division through official government channels. bet117's own responsible gaming support team is also available 24/7 via live chat. You are not alone — reaching out is the right move.